Store Policies

    Store Policies and Toyota Stadium Matchday Guidelines

    Opening Hours and Event Access: Soccer90 closes 90 minutes before FC Dallas matches or Toyota Stadium events, reopening with exclusive access for ticket holders once gates are open.

    Stadium Policies: Kindly adhere to all Toyota Stadium policies while attending matches or events. Your cooperation is appreciated.

    Stadium and Hall of Fame Access: Please note that access to the stadium or National Soccer Hall of Fame is not available through Soccer90.

    Discounts and Returns:

    • No extra discounts on sale or clearance items.
    • A receipt is necessary for all returns, and they must be initiated within 30 days of purchase.
    • Customized jerseys, tees, or scarves are not eligible for returns.
    • Exchanges do not require a receipt, but must involve the exact same item.

    Contact Information: For inquiries or comments, you can reach us at 469-365-1047 or via email at store@soccer90.com.

     

    Online Orders | Return & Refund Policies

    Shipping:

    • Orders ship within 2-3 business days.
    • All US orders are shipped via UPS Ground, unless otherwise specified.
    • Customization orders might experience longer shipping times based on demand and time to complete the customization process.
    • For customization inquiries, contact store@soccer90.com.

    Refunds and Returns:

    • To process a return, please access our customer portal.
    • Customers will receive free return shipping labels if they purchase returns coverage at checkout
    • All returns should be initiated within 30 days of purchase.
    • If items are damaged or shipped incorrectly, return shipping costs are covered by us.
    • Customer is responsible for other return shipping costs.
    • Return products in saleable condition.
    • Customized jerseys are non-refundable, except in the case of our error.

    Pickup Policy (updated as of April 22, 2025): 

    • Pickup Window: Orders designated for in-store pickup must be collected within 14 days of receiving the "Ready for Pickup" email.
    • Uncollected Orders: After 14 days, uncollected orders will be canceled, and a refund will be issued to the original payment method.
    • Extensions: If you're unable to pick up your order within this time frame, please contact us at store@soccer90.com or call 469-365-0147 to request an extension before the pickup period expires.
    • Location & Hours: Orders can be picked up during regular store hours or in Soccer90 on FC Dallas Matchdays.
    • What to Bring: A valid photo ID and a copy of your order confirmation (digital or printed).

    Our Aim: We aspire to deliver the best customer experience. If your experience fell short of expectations, please reach out. We are committed to fulfilling your needs.

    Thank you for choosing Soccer90!